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AI Isn't Just Recommending Supplements-It's Starting To Shop For Them
Buying supplements online is no longer just about convenience. The bigger shift is that digital tools are starting to influence not only what people consider, but what actually lands in their basket.
E-commerce is set to become the leading sales channel for dietary supplements this year, the latest step in a rise that has been building for well over a decade. That, by itself, isn’t surprising. What matters is how the mechanics of shopping have changed. People aren’t simply browsing retailer sites; they’re discovering products through social commerce, especially TikTok Shop, and using assisted shopping tools to compare formulas, assess claims and, in some cases, buy based on highly personal inputs such as lab results, medical history and dietary preferences.
That changes the texture of decision-making. The “shopper journey”, to use the ugly industry term, now sprawls across at least three major channels for many consumers.
Physical retail still matters, though in more specialised ways. Natural and specialty stores remain the top outlet for vitamins, a category worth $5.76 billion in 2025, and they continue to perform well in sports nutrition, meal replacements and specialist ingredients. Mass market chains, meanwhile, are seeing fast growth in sports nutrition and meal replacements, up 13.5% and 7.8% respectively. Add discounted subscriptions and repeat online purchasing, and the direction of travel looks fairly clear: recommendation is becoming transaction.
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Posted on 15 July 2026
Can AI Finally Prove Which Digital Tactics Actually Make Customers Care?
Plenty of online retailers spend a fortune on slick sites, smart tools and personalised nudges, then wonder why customers remain as emotionally invested as a commuter with a delayed rail replacement bus. Two studies from the Universitat Oberta de Catalunya suggest the answer is fairly simple: digital tactics only pay properly when they make people care.
Led by Professors Inma Rodríguez-Ardura and Antoni Meseguer Artola, with colleagues María de los Ángeles García Haro, Qian Fu and Doaa Herzallah, the research found that engagement is the real engine of profit. Not clicks. Not mere traffic. Engagement: the mental, emotional and behavioural connection that makes customers pay attention, participate, return, recommend and, crucially, buy.
The studies, published in Electron Markets and the Journal of Research in Interactive Marketing, examined three broad tactics. Convenience cuts effort and time. Personalisation makes content and recommendations feel individually relevant. Hedonic design adds enjoyment through things like gamification or immersive environments. All can create value, but only by triggering engagement.
One especially potent tactic was “local presence”: augmented reality tools that let shoppers see glasses on their face or a sofa in their sitting room. It shrinks the psychological gap between person and product.
The team also used a blended PLS-ANN model, combining statistical analysis with neural networks, to trace how these strategies affect revenue. Next, they’ll test omnichannel retail in the US and China.
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Posted on 10 July 2026
Why Are Australians Waiting For Prime Day To Buy Almost Everything?
Australians are not impulse-buying nearly as much as they used to. They’re circling dates on the calendar and pouncing when Prime Day lands, like highly caffeinated bargain hawks with spreadsheets.
The shift is practical, not dramatic. Research from Pattern shows 66% of Australians either already have Amazon Prime access or expect to sign up within a year, while 60% bought something from Amazon in the past 12 months. Add cost-of-living strain, and the behaviour makes sense: Amazon-commissioned research found 88% of Australians have changed the way they shop, and 80% are deliberately holding off purchases until big sales events.
That planning is changing how people buy, not just when. Four in ten Australians bought during a Prime event in the past year, and 31% said Prime membership directly shaped a purchase. Amazon is also becoming a research stop before checkout; nearly half of online shoppers visited a brand’s website after first finding the product on Amazon, up 18% year on year.
Books, electronics and clothing remain strong categories, which tracks with earlier Prime Day demand for tech, homewares, toys and everyday essentials. During the 2025 event, conversion rates jumped 40% above normal periods, with a quarter of weekly turnover arriving on day one and more than half within 72 hours.
So why wait? Because for many Australians, spending an average $425 at major sales events feels less like shopping and more like strategy.
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Posted on 6 July 2026
Europe Puts a Price on the Cheap Parcel
Europe has begun charging for the smallness that made fast-fashion parcels seem almost magical. From Wednesday, low-value e-commerce imports from China that once slipped into the bloc under the duty-free threshold now face a €3 fee for each customs category in a package. Three kinds of goods in one parcel means €9; five identical toys still mean €3.
The target is the flood: 5.8 billion e-commerce shipments worth under €150 entered the EU in 2025, up from 1.4 billion in 2022. That exemption, in place for decades and set at €150 since 2008, belonged to an earlier trade era. EU customs reform lead Dirk Gotink argues it has been exploited at industrial scale, giving overseas platforms an edge over businesses inside the bloc.
For Shein, Temu and AliExpress, the timing is bruising. The United States, their largest market, ended its de minimis break for Chinese imports in May and will scrap it for all imports at the end of August. Derek Lossing of Cirrus Global Advisors expects EU inbound e-commerce air volumes to drop 10% to 35% in the first weeks, with knock-on effects for global cargo.
Shein has expanded warehouse capacity in Wroclaw, Poland, and is moving more goods into Europe in bulk. By 2028, the €3 stopgap is due to give way to product-specific duties under the new EU Customs Authority. Prices are expected to rise.
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Posted on 2 July 2026
Indonesia Tightens E-Commerce Rules to Lift Small Firms and Protect Consumers
Indonesia has settled upon a fresh set of e-commerce rules, with the object of giving micro and small enterprises a sturdier footing in the digital bazaar while also tightening protections for shoppers.
Trade Minister Budi Santoso said Friday that the regulation, signed by him, will replace Trade Minister Regulation No. 31 of 2023. Its broad ambition is to make the PMSE framework—trade through electronic systems—fairer, healthier, and more useful, while keeping pace with technological change.
The rule concentrates on five matters: making domestic micro and small business goods easier to find online, smoothing business licensing, requiring clearer platform partnership terms, reinforcing consumer safeguards, and improving governance of digital technology.
Platforms will be expected to give greater visibility to local small-business products, offer promotional support, and explain fees and promotion policies with more candor than is often the custom in these modern emporiums. Merchants using digital platforms must also obtain business licenses. To ease the shift, the government will allow a transition period before full compliance is expected.
Platforms must also provide complaint and dispute-resolution channels. The regulation further addresses the use of artificial intelligence in promotion and marketing.
Two models are newly added to the Electronic Commerce System Operator category: ride-hailing apps and online travel agents. For ride-hailing platforms, the rule applies to goods sold through commercial app features, not transport services. OTAs cover ticketing, accommodation, attractions, and travel packages.
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Posted on 29 June 2026
Whatnot and Shopify Aim to Bring Order to the Chaos of Live Commerce
Live commerce is essentially retail with the pulse visible. Whatnot’s new direct Shopify integration tries to solve the least glamorous part of that theatre: stock counts, order flow, and the administrative panic that arrives when a popular stream turns into a buying stampede.
Whatnot, which topped $8 billion in live sales last year and is adding more than 500,000 users weekly, says sellers on the platform generate about 10 times the sales volume seen on other major marketplaces. Its research also found that U.S. sellers who stream daily average $69,000 a month, while nearly 90% believe brands that ignore live commerce risk losing ground.
The operational friction is obvious. More than 70% of Whatnot sellers using Shopify report trouble keeping products, inventory, and orders aligned across systems, especially during auctions and limited drops that create abrupt surges in traffic and transactions.
The integration leaves Shopify as the central hub for catalog and inventory, with stock syncing in real time as purchases happen on Whatnot. Sellers can add live shopping without rebuilding existing workflows.
That matters because Whatnot is no longer only a habitat for collectibles and vintage fashion. A recent beta produced $10 million in sales across 20 categories, including pets and food, and has drawn interest from mainstream retail and direct-to-consumer brands.
It also supports both live auctions and synchronized Buy It Now listings, extending sales between broadcasts and turning excitement into something closer to continuity.
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Posted on 22 June 2026
AI Shoppers Arrive Ready to Buy
Retailers are discovering that shoppers arriving via AI assistants are not merely browsing about like confused aristocrats in a garden maze; they buy.
Adobe Analytics found US retail visits from tools such as ChatGPT and Gemini jumped 138% year on year in May 2026, the largest AI share of retail traffic since tracking began in October 2024, and higher than any month in 2025. These visitors were better behaved, commercially speaking: revenue per visit was 53% above non-AI traffic, conversion rates were 54% higher, engagement was 15% stronger, time on site rose 53%, page views climbed 23%, and bounce was 36% lower. AI bounce rates held around 17% to 20% for more than a year, versus about 27% for other traffic. A year earlier, AI traffic converted at nearly half the rate of non-AI visitors.
Consumer behaviour is shifting before the click. Adobe’s survey found 39% of consumers had used AI for shopping, and 85% of them said it improved the experience, especially for research and recommendations.
Shopify saw a similar pattern: AI-referred shoppers converted nearly 50% better than organic search users and spent 14% more on average. Over half of AI sessions landed on product pages, versus roughly 20% from search.
The catch: AI must be able to read the site. Product pages scored 66% for machine readability, behind homepages at 75% and category pages at 74%. Structured, detailed pages perform better, and the same referral uplift is now appearing in travel and finance.
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Posted on 16 June 2026
Vietnam’s E-commerce Surge Meets the Delivery Bill
Vietnam’s online shopping machine is growing like mad, but underneath the cheerful clicking there’s a lot of expensive sweating.
Logistics is still the awkward llama in the room. Delivery has become quicker, yes, splendid, but storage and fulfilment remain costly, especially for low-value orders and for customers in rural or mountainous areas. That helps explain why platforms are building their own delivery empires, with operations such as SPX Express and Lazada Logistics meant to tighten supply-chain control and shave costs.
Then there’s the platform bill. In the subsidy-happy early days, sellers were lured in with lower fees and promotional support. Now the market is less free champagne, more invoice. Merchants face commissions plus spending on ads, visibility tools, promotions, livestreams and engagement boosters. Small sellers say costs have climbed sharply, while algorithms and platform rules leave them less room to steer their own shops.
The imbalance is visible in the data. Metric found Shop Mall outlets were just 2.47 per cent of active stores on Shopee, Lazada and TikTok Shop in Q1, yet they captured 32.4 per cent of sales. Their store count fell 13 per cent, but revenue jumped 53 per cent.
SHS Research estimates Việt Nam’s e-commerce market could approach US$50 billion by 2028 and $70 billion by 2030, after hitting $31 billion last year. Beauty led Q1 revenue at VNĐ24.4 trillion, while women’s fashion surged nearly 75 per cent. Long-term growth, though, will depend on fairer rules, lower friction and stronger trust.
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Posted on 8 June 2026
Walmart Turns the Sandwich Counter Into Another Front in the Delivery War
Walmart has decided that if people want a footlong with their washing powder, it may as well arrive before they’ve finished wondering whether this is civilisation or a symptom of it.
The retailer has folded Subway meals into its 30-minute delivery service through the Walmart app, extending a fast-delivery push aimed at making its stores function less like shops and more like local dispatch engines. The rollout, already operating in a handful of states, is expected to reach about 1,400 stores by late summer.
That matters because Subway is Walmart’s biggest in-store restaurant tenant, with a presence in its supercenters dating back to 2004. Other chains inside Walmart include Taco Bell, McDonald’s, Wendy’s, Auntie Anne’s and several regional brands. Walmart’s e-commerce chief Tracy Poulliot indicated the larger ambition is to bring express delivery to other in-tenant food locations as well.
The move sits squarely inside Walmart’s contest with Amazon for supremacy in speed and convenience. Walmart now uses its more than 4,600 stores as delivery hubs, has been experimenting with drones and AI-based inventory systems, and earlier this year expanded 30-minute delivery for groceries and general merchandise to roughly 33 cities.
In May, executives said this was the company’s fastest-growing delivery option. CFO John David Rainey told analysts that store-fulfilled delivery sales had more than doubled over two years, as convenience becomes especially attractive in a U.S. economy increasingly split by income.
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Posted on 6 June 2026
The Robot in the Pantry
The future of the weekly shop may be less pastoral than mechanical: a ballet of sensors, chilled compartments and tireless mobile pickers working behind the supermarket wall. In 2025, 138 million Americans bought more than $327 billion in groceries online, according to Statistica; by 2029, that figure is projected to rise to $455 billion. The appetite is there. Profit, less so.
Online grocery remains vexed by ordinary disappointments with expensive consequences: bruised produce, substitutions no one wanted, delivery windows that slip, inventory systems that lag, and the stubborn cost of carrying milk and frozen peas to the final doorstep. Speed and accuracy now function as manners, and customers notice every lapse.
At the Future of Commerce: AI+Robotics Summit 2026 in the Cincinnati Innovation District, held at the University of Cincinnati’s 1819 Innovation Hub and Digital Futures complex, Kroger’s Yael Cosset and Fulfil’s Mir Aamir described why the two dominant models—large automated fulfillment centers or manual in-store picking—have both fallen short. The first demands immense volume and can place fulfillment too far from shoppers; the second keeps orders local but struggles with cost, consistency and quality.
Fulfil’s answer is compact in-store automation: dense storage for ambient, refrigerated and frozen goods, with robots, cameras and sensors handling picking, packing and inventory near the back of stores. For Kroger, headquartered in Cincinnati, such systems may become essential as ecommerce could account for 30% to 50% of grocery transactions in the coming decades.